DeKalb County, Georgia

Richard Stogner, County Manager (Retired)

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Water and Sewer Billing Department

Challenge
Water and Sewer Billing was challenged with a department that was receiving 40,000+ phone calls per month with a customer base of only 280,000.

Solution
e2 Assure utilized our ABCM tools to determine that the department was regularly not solving customer issues with one call. e2 Assure identified process problems and an underutilization of the  new case management system that was causing inefficiencies in call handling..

Value
~$6,000,000-$10,000,000

Business Licensing Department

Challenge
DeKalb County Business Licensing was challenged with an implementation of a software system that was implemented for another department without full consideration of the business licensing needs. The department had become reactionary rather than proactive in its activities and was no longer performing normal licensing activities such as enforcement and auditing.

Solution
e2 Assure utilized our ABCM tools initially to determine current operational procedures. During this initial assessment it was discovered that well over $3M in receivables hadn't been addressed. Within 2 months e2 Assure was able to help DeKalb recover over $2.5M. In addition, e2 Assure identified that an estimated 10-15% of the businesses in the county were not licensed.

Value
Immediate realization of ~$3.5M with Potential value of an additional $5-8M and an additional ~$4M recurring annually.

Planning and Development Department

Challenge
The department was challenged with maintaining current service levels while the county experienced several years of rapid growth. This growth created several levels of managerial/supervisory positions and processes and procedures that had not been optimized.

Solution
e2 Assure utilized our ABCM tools to determine where the department had opportunity to trim procedures and efforts regarding inspections and document review to save personnel and operational dollars through more efficient and effective processes.

Value
~$1,500,000

Challenge
The Court was challenged with multiple siloed systems, a lack of enforcement of defendants that Fail to Appear (FTA), and processes and lack of oversight that allowed for loss and citation tracking issues.

Solution
e2 Assure utilized our Data Mining and ABCM tools to determine how the Court could rapidly recover unpaid/unenforced FTA citations. Additionally, e2 Assure was able to make numerous process and procedural recommendations with the intent of improving Court operations, adding checks and balances for cash management and data rectification.

Value
~$3-40M

ATK

Upon Request

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ABCM Analyses In Support Of Competitive Proposal Development

Challenge
A leading ammunitions manufacturer, operating one of the Army's largest Ammunition Plants, facing a very competitive environment to continue as the Plant Operator desired to understand the efficiency and effectiveness of their current "back-room" administrative functional departments and what operational savings could be achieved to reduce their cost of operations in their competitive proposal and bid.

Solution
e2 Assure utilized our ABCM tools to determine the cost of current functional activities and identified the areas of greatest inefficiency. Specific improvements and process changes were identified for each functional department and at the enterprise level; these recommendations were prioritized within a Preparation for Competition Portfolio which provided for full life-cycle costs and return on investments.

Value
~It was estimated that over $5.4M in annual operational costs could be achieved.

Forsyth County, GA

Upon Request

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CJIS Project
RFP Preparation and Vendor Selection

Challenge
Forsyth County was challenged with defining the requirements for a new criminal Justice system that would combine the data from 12 systems into 1. The new systeme would necesitate interfacing with 11 agencies and would need to meet the requirements of 10 county offices.

Solution
e2 Assure utilized our ABCM tools to identify the areas of greatest inefficiency, and tailored the RFP requirements to most effectively address the waste. e2 Assure managed the vendor selection process, in coordination with purchasing and the county attorney, reviewing all vendor responses and pricing. e2 Assure negotiated the contracts with the vendors, determined the total cost of ownership, eliminated unnecessary functionality, and reduced cost on items that were over market value.

Value
~$1.3M reduction from contract negotiations
~$13M in savings over 10 years

Cobb County, GA

Rob Hosack, Director, Community Development

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Business Licensing
Revenue Discovery and Recovery

Challenge
Cobb County issued an RFP requesting services to provide discovery and collection services of business licensing revenue due the county from businesses that had been out of compliance with the county's business licensing code.

Solution
Within a few short months, e2 Assure utilized our Data Mining tools and analytical skills to target thousands of businesses that appeared to be without a business license. e2 Assure contacted these businesses and within 6 months was able to provide additional immediate recurring revenue to the County from hundreds of new licensees.

Value
~$500K immediate with ~$200K recurring annually.

Fulton County Schools

Charles Sipos, IT Director (Retired)

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Third Party Project Oversight, Training, Organizational Change Management

Challenge
Fulton County School District was challenged with implementing SAP with a budget in the 10s of Millions and wished to avoid the significant budget and time overruns that the majority of these projects experience.

Solution
e2 Assure personnel helped provide guidance to FCS that allowed FCS to immediately reduce the budget for the project from $30M to ~$26M. Additionally, e2 Assure personnel provided Third Party Oversight during the life of the project, ensuring the project stayed on budget and was delivered on time. e2 Assure was key to providing Organizational Change Management and Training services to the project.

Value
TBD – Estimated to be $4M to $50M in comparison to other projects of this scope and magnitude 

Gwinnett Village CID

Senator Curt Thompson

770.449.6515

CID
Quality-Focused
Program Management

Challenge
To create a Community Improvement District in an area of Gwinnett County, Georgia that needs to be revitalized. Financially, this CID is the largest CID/BID in Georgia and geographically, the largest to be formed in the United States.

Solution
e2 Assure personnel acted as the Project Management Office/Executive Director, setting up the marketing, mapping and early efforts needed to facilitate the formation of this CID. The formation of this CID was performed in a shorter time than any other CID formed in Georgia.

Value
$1,000,000 annual revenue to the CID once formed in March 2006

State of Georgia

Rebecca Kellenberg, PCK Director

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Peachcare for Kids
Efficiency-Focused
Idea Generation

Challenge
The Georgia Department of Community Health is responsible for State Medicaid. This program was tasked with a ~$200M budget reduction in 2006.

Solution
e2 Assure personnel, partnered with GHT Development Corporation to perform an activity-based assessment of Medicaid Eligibility processes and design solutions to garner efficiencies. e2 Assure performed analysis of the existing process to identify targets for improvement..

Value
~$7M+